Job Description :

about the role Supporting Escalated cases/incidentsSupporting operational project, complex change kind of iewing of KEDB, providing support & enhancing knowledge of team by doing KT ign solution for IPT / IPCC transformation on ld complete transformation Plan to roll out IPT & related applicationBuild the complete HLD & LLDPreparing RCA documents fro Problem Management .Ordering & provisioning the BOM based on the solution designImplement/deployment the setup as per the agreed solutionProvide support to client of the transformed setup till the time its get moved completely to Operation. about you -Minimum of 6 years of experience handling Cisco Voice technical support, operation, NOC environment & implementation support-2+ years of experience in engineering & solution designing-In depth knowledge of Cisco Telephony(Legacy & IPT), Voice Mails, Contact Center, Unified -Communication, Networking, Linux & Windows OS.-Hands on experience of implementing Cisco Voice solutions, good experience in administration,maintenance Cisco Voice solution, application & services-Good in System engineering, designing and designing solution based on Business needs-Experience of working to defined service level commitments-Experience of Handling Incidents, Problem & Escalation Management additional information -Strong Customer Focus-Excellent in oral/written communication skills-Excellent in documentation & presentation-Excellent interpersonal skills-Good in analytical skills-Business logic awareness & understanding-Ability to work under pressure.-Adaptability & responsiveness to department department Sales & Marketing Asia Pacific Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in countries and territories, ensure that our customers receive a consistent, global solution wherever they do business. contract Regular


Company Name : Orange

Preferred Location : India


Job Requirements :


Salary Offered :


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