Job Description :

about the role Delivery of technical audits such as Single Point of Failure audit ensuring any weaknesses in the environmentare known and workarounds are in place. If adjustment to be made, on platform Technical Lead is accountable of those adjustmentDevelopment in conjunction with the Process lead of a technical architecture/SLA dependency mapDevelopment and delivery of technical training courses to the L2 technical teamsDevelopment of standard working instructions to be used by Level 2 teams to ensure consistencyAnalysis of performance reports and graphs. Production of performance trending reports and action ks closely with the Process lead to ensure the technical subtleties of the Cloud environment arecounted for within our processes and proceduresMaintain a forward-looking view of upcoming technology. Feed this view back into the operations team,identifying future product to be evaluated about you Expertize in :- Cisco UCS- Vblock- Flexpod- Vsphere- VIrtualized Environment- Storage Technologies ( EMC , Netapp , Huawei , )- Firewalls- Cisco LAN Switches , Routers additional information Incident ManagementKey point of technical escalation in the event of a major incidentPerforms regular reviews of incident reports, to identify candidates for Problem ManagementProvides advice and guidance to the L2 technical teams on complex incident ticketsPerforms reviews of incident resolutions to identify improvements in working practices for the futureManage all complex incident potentially impacting several part of PlatformProblem ManagementWork closely with Infra Pblm Management team and his dedicated point of contact for Pb Case follow upChange ManagementAttend the CAB as subject matter expertDetailed planning of complex changes to the environmentRisk assessment and validation of Change tickets to be applied to the environment provide the Final go live from OBS Perspective for complex change and ensure resource are okExecution of complex changes in support of L2 Operational Team department Orange Cloud for Business Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in countries and territories, ensure that our customers receive a consistent, global solution wherever they do business. contract Regular


Company Name : Orange

Preferred Location : India


Job Requirements :


Salary Offered :


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