Job Description :

Company text Located on Sheikh Zayed Road, Dubais primary artery, at Media City in Dubai, and bordering Internet City there is a new landmark rising. With over 1, local and international companies based in neighboring Media City, Internet City and Knowledge Village, the hotel will primarily cater for short term business travelers. This 5-star urban hub will offer rooms and suites and 4 lively food & beverage outlets. The property will also have a spa, gymnasium and swimming pool, while a large divisible ballroom and four meeting venues with natural daylight will be available for events and conferences ensuring it becomes the new reference for meetings & events in this dynamic commercial district. GCC leisure travelers, visiting Dubai on weekends and public holidays will constitute the hotels tertiary segment. Introduction text An exciting opportunity has arisen for a highly motivated Learning and Development Manager to lead the team at this newly opening luxury 5 *property. The main purpose of this position is to actively contribute to the successful achievement of hotel’s goals of High Standard Quality Guest Service. Key responsibilities The Learning & Development Manager is responsible and accountable for the implementation and leadership of Learning & Development initiatives within the property, to establish a continuous learning, development and improvement culture. They proactively seek to implement L&D initiatives to improve the performance of the hotel, while complying with all Corporate, Area and local requirements. The execution of this role is to be in line with MH&R vision, values and behaviors at all times. •Training of in-house Departmental Trainers, and selecting of those to cover every required field •Conducts, coordinates, and supervises all kinds of internal technical training and courses of the Department Heads and supervisors. •Ensures that departmental training schedules are established every month in advance. •Coordinates training activities in coordination with Director of Human Resources, HODs and Area Director of Learning and Development when applicable. •Oversees the property induction process and programmes – including WTM •Ensures completion of all training according to the company Training Matrix •Evaluates and updates property training programmes and initiatives •Identifies strategic partners for development and delivery of training when appropriate •Drives e-learning within the property •Follows up with participants of external courses (including Area Learning Forum and Mövenpick Business Academy) to ensure learning is applied in the workplace •Lead planning activities for Quality •Lead a team of quality assurance committee that performs quality assurance checks. This includes hiring, skill development, and managing performance. •Setting quality assurance objectives and ensuring that targets are achieved. •Conduct monthly Quality Assurance meeting debate planning and action plans, and discussing the quality status quo and areas of development. •Monitor the guest feedback and staff performance and assess the pros and cons and assist finding keys to develop and maintain high quality. •Assists in new hire or recurrent training delivery as required. •Review Global Brand Compliance assessment and improvement reference with the hotel department heads and ensure setting and implementation of the action plans required. •Promote quality and performance improvement throughout the hotel. Key requirements • Minimum 3-5-years experience in hospitality with at least 5 years’ experience in an International Class Hotel or high volume operations of a 5-star caliber • Has extensive knowledge Learning & Development programs • Has excellent leadership & supervisory skills with a “hands-on” approach • Able to align learning and development with the organizations objectives • Demonstrates positive attitude and posses high level of energy • Is highly motivated and a self-starter; displays initiative & is highly creative • An excellent team player and team builder • Has outstanding facilitation, communication and presentation skills.

 

Company Name : Movenpick

Preferred Location : Dubai

 

Job Requirements :

 

Salary Offered :

Unspecified

To Apply

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