Job Description :
Dear Candidates,Greetings from Careerz Inn!!We are hiring Females for a Leading Hair Care brand for the position of a Center Head and for Customer Care Executive. Role Purpose:To build and maintain a high performance sales organization to effectively achieve business objectives. Brief:Gender: Females onlyExperience required: 0 to 12 years (Minimum 2 years of Experience in the same industry is required for Center Head profile)Salary Offered: 1.50 Lakhs – 4.00 Lakhs per Annum (Additionally, Good Incentives + PF + Medical Benefits)Qualification: min. 10+2Age bar: up to 30 years Job Summary:Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrivalAnswer questions about services and schedule appointments based on availabilityUpdate client records with contact and billing details, appointments and services offered.Order business cards, brochures and stationery as needed.To follow prescribed quality parameters.Ensure achievement of daily targets.Ensure complete awareness of all new and existing products & services.To ensure that the clinic meets/exceeds the sales targets provided to it.To take the responsibility of complete operations in the clinic such as clinic infrastructure, machines, stocks, tools, petty cash and the operational standards.Train, Guide and Motivate the clinic teams to perform better.To be responsible for Ensuring Standardization of ClinicsTo be responsible for Product Explanation / Counseling.To be responsible for Handling Customer Complaints & Queries.Reporting to Management/ ASM about Performance of clinic/ MIS/ ReportsTo be responsible for ensuring grooming standards as per the company are met.Should take up Hair Treatments as and when required / instructed incase of exigency and emergency requirement.Responsible for achieving Sales targets set by the organization for the centre.Reviewing performance of the Team on a monthly basisDeveloping Strategy for the Center.Handling Customer grievances, SOPs, Operations, People Management, and Marketing Strategies.Handling Escalation caseA multi tasker with eye on detail & a previous team handling experience.Willingness to work as a leader in order to deliver the profitability for the centre.Acts as a single point of contact for all admin & operation activities adhered at the branch.Must be a profit centre along with the enthusiasm to develop the core values & the business demand.Book and confirm appointments via phone and emailProcess transactions (cash and credit cards) and issue receiptsOffer beverages and chat with clients who are in the waiting areaInform clients about new services and discounts.Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)Prepares hair for styling by analyzing hair condition; shampooing and treating hair.Conditions hair and scalp by applying treatments.Plans desired effect by studying facial features; examining potential styles; conferring with customer; making recommendations. Desired Candidates Profile:Seeking a Female from Wellness, Gym, Spa, Salon, Beauty or Lifestyle industryGood Communication Skills (Oral / Written)Good in LooksGood in convincing skillsHigh customer centralityAdaptable with Team and environmentPeople Management skill with Team Building experience.Business oriented with go better attitude Interested candidates can send in their resumes directly at email@example.com or contact us on 09285100241 or 0788-4091008.
Company Name : CareerzInn Placement Consultancy Pvt. Ltd.
Preferred Location : Bangalore
Job Requirements :
0 to 4 Yrs|spa |management |administration |marketing | center head | hair treatment | salon | business | office | customer service management | hair care | matrimony | bellandur | ccr | customer service | centre head | branch head | development | customer care | ms | cce | health consultant | operations management | center management
Salary Offered :
Rs 1.5 – 4.0 Lakh/Yr
EMail : firstname.lastname@example.org
Phone No : 9285100241